Legal
These terms apply to the UMD Technical advisory app at www.umdtechnical.com, operated by UMD Ultimation Direct.
UMD Ultimation Direct is a UK manufacturer and supplier of automated sliding gates, swing gates, barriers, road blockers, height restrictors, turnstiles and access control equipment. This app is our technical advisory service for engineers and surveyors. Enquiries: Matt Mulholland, Technical Manager — 01636 550300 or tech@ultimationdirect.co.uk.
Accounts are provided to customers, engineers and partners we work with. Sign-up requests are reviewed by an administrator before access is granted. You are responsible for keeping your password confidential and for activity carried out under your account. Tell us immediately if you believe your account has been misused.
Use the app only for legitimate technical work. Do not share your login, attempt to access other users' data, upload material you have no right to share, or redistribute documentation outside your organisation.
Answers are generated from our operations manuals, programming guides and product data sheets, and the assistant states when a subject is not covered. Guidance is provided in good faith as an aid to a competent engineer; it does not replace the manufacturer's instructions, applicable standards, or your own site risk assessment. Always confirm safety-critical settings against the equipment documentation before commissioning.
We are not affiliated with, and do not represent, the manufacturers whose documentation we reference. Manufacturer names are used only to identify the equipment being discussed.
We may update, suspend or withdraw the app or any account at any time, and we may revise these terms. Continued use after a change means you accept the revised terms.
How we handle your account details, questions and uploaded documents is set out in our privacy policy.
These terms are governed by the laws of England and Wales.